Privacy Policy
Last updated: August 26, 2026
1. Who We Are
PMC Baltic FZ-LLC (LICENCE NO: 45001684) (“we,” “us,” or “our”) is the data controller responsible for your personal data in connection with Eastern Pilates and related services.
Address: SFFO0507 Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates
Email: hello@easternpilates.com
2. Data We Collect
Depending on how you interact with our website, quiz, platform, and services, we may collect contact information, quiz and questionnaire information, health, wellness, fitness, exercise, or lifestyle information that you voluntarily provide, account information, purchase and transaction information, payment-related information, programme progress and service usage information, technical and security information, website and funnel activity, and marketing and communication information.
We do not generally store complete payment-card details.
3. Purpose of Processing
We process your personal data to generate personalized recommendations, create and manage your account, process purchases and subscriptions, provide access to Eastern Pilates, track programme progress, provide customer support, analyze and improve our services, conduct marketing and retargeting where permitted, prevent fraud and security threats, and comply with applicable legal, regulatory, accounting, tax, and contractual obligations.
4. Legal Basis for Processing
Where the General Data Protection Regulation (GDPR) applies, we may rely on consent under Art. 6(1)(a), explicit consent under Art. 9(2)(a) where required for health-related or other special-category personal data, contract performance under Art. 6(1)(b), legal obligations under Art. 6(1)(c), and legitimate interests under Art. 6(1)(f).
Where we rely on consent, you may withdraw your consent at any time.
5. Health and Wellness Information
Some quizzes or features may request information relating to your health, wellness, fitness, exercise habits, lifestyle, goals, or similar matters.
Where this information constitutes special-category personal data under applicable law, we will process it only where an appropriate legal basis exists, including explicit consent where required.
This information may be used to generate personalized recommendations, content, exercises, workouts, or programme materials.
Eastern Pilates does not provide medical diagnosis and is not intended to replace advice from a qualified healthcare professional.
6. Payment Information
Payments may be processed through third-party payment service providers.
We may receive limited transaction information necessary to confirm your payment, activate your purchase or subscription, manage recurring subscriptions, process refunds, resolve payment disputes, and maintain financial and accounting records.
We do not generally receive or store your complete payment-card information.
7. Data Recipients
We may share personal data with trusted third-party service providers where necessary to operate and provide our services.
These may include payment processors, website and application hosting providers, database and infrastructure providers, analytics and performance-monitoring services, email and customer communication providers, advertising and marketing services, authentication and account-security services, customer support tools, and legal, accounting, professional, or regulatory service providers.
These providers may process personal data only as necessary to perform services on our behalf or as otherwise permitted by applicable law.
Some providers may act as independent controllers where required by applicable data-protection law.
We do not sell your personal data to third parties.
8. International Data Transfers
Some of our service providers may process personal data outside your country of residence, including outside the European Economic Area or the United Kingdom.
Where required by applicable law, appropriate safeguards may include adequacy decisions, Standard Contractual Clauses, applicable data-transfer frameworks, or other legally recognized safeguards.
You may contact us for additional information about safeguards applicable to your personal data.
9. Data Retention
We retain your personal data only for as long as reasonably necessary for the purposes for which it was collected and to comply with applicable legal, accounting, tax, regulatory, security, and contractual requirements.
Retention periods may vary depending on the type of information and the purpose for which it is processed.
Account and service information may be retained for the duration of your account relationship and for a reasonable period afterward. Purchase and payment records may be retained for the period required by applicable accounting and tax laws. Quiz and personalization information may be retained while necessary to provide your personalized service. Security and technical records may be retained for a limited period where necessary to prevent fraud, abuse, or unauthorized access. Marketing information may be retained until you withdraw consent, unsubscribe, or otherwise object to the processing where applicable.
Certain information may be retained longer where required to establish, exercise, or defend legal claims.
When personal data is no longer required, we will delete, anonymize, or otherwise securely dispose of it in accordance with applicable law.
11. Marketing Communications
Where permitted by applicable law, we may send you marketing or promotional communications.
You may unsubscribe at any time by using the unsubscribe link included in the communication or by contacting us at hello@easternpilates.com.
Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications necessary to manage your account, purchases, subscriptions, or requests.
12. Automated Decision-Making and Profiling
Our quizzes and services may use automated processing to generate personalized recommendations based on your answers.
Your answers may be analyzed to determine relevant health, wellness, fitness, exercise, behavioral, or lifestyle preferences and to recommend suitable products, workouts, content, or plan materials.
This automated processing is intended to personalize your experience and does not generally produce legal effects or similarly significantly affect your legal rights.
Where applicable law provides additional rights relating to automated decision-making, you may contact us to exercise those rights.
13. Your Rights Under the GDPR
Where applicable, you may have the following rights regarding your personal data:
- Right of access: To obtain information about the personal data we hold about you;
- Right to rectification: To correct inaccurate or incomplete personal data;
- Right to erasure: To request deletion of your personal data in certain circumstances;
- Right to restriction: To request restriction of processing in certain circumstances;
- Right to data portability: To receive certain personal data in a structured, commonly used, and machine-readable format;
- Right to object: To object to certain processing, including processing for direct-marketing purposes;
- Right to withdraw consent: To withdraw consent at any time where processing is based on consent; and
- Right to lodge a complaint: To submit a complaint to an appropriate data-protection or supervisory authority.
These rights may be subject to limitations or exceptions under applicable law.
14. How to Exercise Your Rights
To exercise your privacy rights, contact us at:
Email: hello@easternpilates.com
You may also contact us by post at:
SFFO0507 Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates
We may request information reasonably necessary to verify your identity before processing your request.
We will respond within the timeframe required by applicable data-protection law.
Exercising your rights is generally free of charge. However, where permitted by law, we may charge a reasonable fee or refuse to act on requests that are manifestly unfounded or excessive.
16. Data Provision Requirements
Providing certain personal data may be necessary to use specific parts of our service.
Your email address may be required to receive personalized quiz results, create or manage an account, and access Eastern Pilates. Quiz answers may be required to generate personalized recommendations. Payment information is required to complete purchases and subscriptions and is processed through our payment provider.
Where analytics processing is based on consent, providing such data is voluntary and you may decline non-essential analytics cookies. Marketing consent is also voluntary, and you may use the service without agreeing to receive promotional communications.
17. Security
We use reasonable technical, organizational, and administrative measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account credentials and should notify us if you suspect unauthorized access to your account.
18. Children's Privacy
Our services are not intended for children below the minimum age required to consent to the processing of personal data under applicable law.
We do not knowingly collect personal data from children in violation of applicable data-protection laws.
If you believe that a child has provided us with personal data without appropriate authorization, please contact us so that we can investigate and, where appropriate, delete the information.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technologies, business practices, or legal requirements.
When changes are made, we will update the “Last updated” date at the top of this Privacy Policy.
Where required by applicable law, we may provide additional notice of material changes.
20. Contact Us
Eastern Pilates is operated by:
PMC Baltic FZ-LLC
LICENCE NO: 45001684
Address: SFFO0507 Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates
Email: hello@easternpilates.com
© 2021–2026 Eastern Pilates.